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Privacy Policy

Privacy Policy

This Privacy Policy explains how Wanderlust Experiences processes personal data in connection with its website, booking requests, and guided culinary and market tours.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights to information, access, correction, deletion, restriction, objection, and data portability. Where processing is based on legitimate interests, you may object on grounds relating to your situation. We may need to verify identity before acting on a request.

Available rights depend on the legal basis and the nature of the processing.
Requests

Submitting Requests

To exercise a privacy right, please provide enough information for us to identify the relevant data and understand the request. We may ask for additional details to confirm identity or clarify the scope of the request. If we cannot fully comply, we will explain the reason where required by law.

Requests are handled through the contact channels listed in this policy.
Data Retention

Retention

Booking, accounting, and communication records are retained for the period required to manage the service and meet applicable legal, tax, or dispute-related obligations. When data is no longer needed, it is deleted, anonymized, or archived in a restricted form where retention remains necessary.

We keep personal data only for as long as needed for the relevant purpose or legal duty.
Policy Updates

Policy Updates

The updated version will apply from the date stated in the revised policy. If a change materially affects how we process personal data, we will take reasonable steps to make the update visible on the website or through direct communication where appropriate.

We may revise this policy when our processing practices or legal obligations change.
01

Data We Collect

We may process identification and contact details, booking and payment information, group size, preferred dates and departure windows, meeting point details, dietary information, accessibility-related route preferences where provided, communication records, and limited technical data such as device or browser information. We use this information to manage requests, confirm availability, arrange tastings, and operate the website.

The data we collect depends on the booking stage and the information needed to arrange a tour.
02

Data Sources

We receive data from website requests, email, telephone contact, payment-related interactions, and messages exchanged during the booking process. We may also generate internal records from confirmations, scheduling steps, and website logs that support security, troubleshooting, and service administration.

Most information is provided directly by the person making the request or booking.
03

Types of Cookies

Cookies may be necessary for core website functions, help remember form entries or preferences, and support performance or usage analysis. Session cookies end when the browser is closed, while persistent cookies remain for a limited period unless deleted earlier. We do not rely on cookies to collect more information than is needed for the site to function and improve.

We use only limited cookie categories that support site operation and basic analytics where enabled.
04

Cookie Controls

Where cookies are used, you may block or delete them through your browser settings and, in some cases, through any cookie controls shown on the site. Some cookies are necessary for basic site functions and may not work if disabled. Limiting cookies can affect booking requests, form handling, or preference storage.

Cookie choices can usually be adjusted in the browser or device settings.
GDPR

GDPR Overview

We act as a controller for personal data processed in connection with inquiries, bookings, payments, and the delivery of guided culinary and market tours. Processing is based on contract performance, legal obligations, legitimate interests, and, where needed, consent. We limit processing to what is necessary for the requested service and related administration.

Because we are established in Austria and serve users in the European Economic Area, GDPR rules apply where the regulation is relevant to the processing activity.

EU compliance references
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityAustrian Data Protection Authority (DSB)
This section is intended for users whose data is processed under the GDPR.
GDPR aware

GDPR Rights

Where the GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. You may also raise concerns with the competent data protection authority. Some requests may be limited where we must keep data for legal, contractual, or security reasons.

GDPR rights are available subject to the conditions and limits set by law.
Contact Details

Contact Details

Privacy email
support@utilityjarfulnovel.surf
Privacy phone
+43 669 566542
Postal address
Weng 149, 5453 Werfenweng
Privacy contact
support@utilityjarfulnovel.surf

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page

How We Use Data

Personal data is used to handle inquiries, confirm availability, manage reservations, process payments, coordinate meeting points, review dietary information, communicate route and tasting details, provide the guided experience, maintain records, improve website reliability, and comply with legal obligations. We may also use limited data to respond to service questions and manage operational issues connected with the booking.

We process data for booking administration and the delivery of requested services.

Service Partners

We may share data with payment processors, website and hosting providers, communication tools, and service partners involved in booking administration or tour delivery. Where dietary information or route preferences must be coordinated for a specific booking, we share only the details needed to arrange the requested experience. These recipients may process data under their own legal responsibilities or on our instructions, depending on their role.

Operational partners receive only the information needed for their role.

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when necessary to comply with applicable law, respond to lawful requests, establish or defend legal claims, or protect our rights and the rights of others. We limit such disclosures to what is reasonably necessary in the circumstances.

Disclosure may be required to meet legal, regulatory, or evidentiary obligations.